At SenseStory we value the personal information you provide to us and we wouldn’t want to use it in a way that you won’t expect.
This Privacy Notice explains how we protect your privacy and how you can control how we use your personal information. If you want to change the way in which we use your data or if you have a question about how your personal information is used please visit our Contact Us page.
When you provide your information to us directly, via our website, via a social media site, over the phone or face to face we only ask you to supply information that we need in order to provide the service you have requested. We will normally ask you to provide us with. However, if you do business with us we may also ask for further information about you or your company including finance details.
Occasionally we may contact you using personal data provided to us by other companies. We take careful steps to ensure that they have permission from you to allow us to do this. If you feel this is incorrect, please let us know.
Our web site uses cookies which you can disable using your browser options. Cookies are small data text files that are sent from a server computer during a browsing session. Cookies are typically stored on your computer’s hard drive and are used by web sites to simulate a continuous connection to that site. To make our site more responsive to your needs we use cookies to track and manage information relative to your specific interests. In this way, we can tailor our site to your needs, deliver a better and more personalised service and track the pages on our site that you visit. The use of cookies automatically identifies your browser to our computers whenever you interact with our site. You should note that if you do disable cookies, you may not be able to access all the services on this site
We use your personal information in several ways to:
- provide you with the service or information you’ve requested
- keep you informed and updated on relevant services or products you may be interested in
- improve our website and the range of services and products we provide
- provide you with useful information about news and events
- administer your account
For the avoidance of doubt, we do not store credit card details and only share payment details with our payment gateway provider.
We do not share or sell your data to any other company without your prior consent other than those processors we use for our business operations who process your data under our control:
- Amazon Web Services who provide our website hosting
- WordPress who provide our infrastructure
- Google Analytics who provide website tracking and statistical services
- WPForms who help create our online forms
- Our bank, PayPal and accountancy firm who help us process and manage our finances
In all cases the servers where your personal data is stored and processed are in the European Economic Area or other areas where adequate standards of protection are in place in line with EU law.
Under some circumstances we may be required to disclose or share your information without your consent, for example if we are required to by the police, the courts or for other legal reasons.
We take our obligations to keep your personal data safe and secure very seriously. We keep your personal information in line with our data retention policy. This means that we will remove data which have collected directly from you from our systems if we haven’t had any direct contact with you during the last 12 months. In certain circumstances, we have a statutory obligation to keep your personal information for a set period for example financial information (normally 6-7 years) for financial auditing purposes.
It’s important for both you and us that your personal information is correct. If you believe this not to be the case, then please use the Contact Us page to inform us and we will contact you to verify your identity.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please use the Contact Us page to request this. We will get in contact to verify your identity and if we do hold information about you we will:
- give you a description of it
- tell you why we are holding it
- tell you who it could be shared with
- let you have a concise and clear copy of the information
Much of our processing will be under the basis of “contractual obligation” in other words we need and use your personal information for providing the services you have contacted us to provide. However, when we are communicating with you regarding services you may be interested in receiving from us in the future, our basis for processing is our legitimate interest as we are communicating with you in the context of your corporate activity and identity and not in relation to your private life.
Should you wish to not receive information from us in future then please use our Contact Us page to inform us and we will quickly suppress your data.
Should you further wish for us to remove your information entirely (and assuming we have no other obligation to keep it) then please let us know and we will do this – but we would encourage you to let us use it for suppression purposes only.
If you have a complaint, please contact our Data Protection Officer using our Contact Us page. If you are still not satisfied with the way your complaint was handled, you can refer your complaint to UK Information Commissioner’s Office: https://ico.org.uk/concerns/
We link our website directly to other sites. This privacy notice does not cover the links within our site linking to other websites and organisations. We encourage you to read the privacy statements on the other websites you visit.
Should SenseStory be sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers’ advisers and will be passed on to the new owners of the business. We will notify you should this occur, and you will have the opportunity to request suppression or deletion at that time.
We keep our privacy notice under regular review. This privacy notice was last updated on 15/03/2023.
We are SenseStory and are registered as a sole trader in the UK.